Your domain,
your rights.

ICANN, the non-profit that coordinates domain names worldwide, sets rules that every accredited registrar must follow. Some country extensions, like .uk, also have their own registrant protections set by their registry.

As a CortexGrip registrant, you’re entitled to:

1. 01

   Clear information

   About the registration process, prices and who runs each extension.

2. 02

   Prices before you pay

   Registration, renewal, transfer and restore fees, shown up front.

3. 03

   Control of your domain

   Choose its settings, DNS and how it’s used, within the law.

4. 04

   Freedom to transfer

   Move to another registrar after the 60-day lock, with no hold-ups.

5. 05

   Timely reminders

   Renewal emails at 30, 7 and 1 day before your domain expires.

6. 06

   A fair dispute process

   Independent decisions under UDRP or Nominet’s DRS.

7. 07

   Protected personal data

   Free WHOIS privacy wherever the extension allows it.

8. 08

   Safety if we close

   Your data is held in escrow so your domain can move to another registrar.

In return, a few things are asked of you as the registrant:

• Give accurate contact details and update them within 7 days of any change
• Reply to verification emails from us or the registry
• Don’t register or use a domain that infringes someone else’s rights
• Pay renewal fees on time, or switch auto-renew on
• Keep your CortexGrip login and auth codes safe

IN PLAIN ENGLISH

Keep your details current, renew on time and use your domain fairly.

ICANN publishes guides that explain your rights in more detail. These are the ones we recommend reading:

• Registrants’ Benefits and Responsibilitiesicann.org/resources/registrant-benefits(opens in a new tab)
• Registrant Educational Informationicann.org/registrants(opens in a new tab)
• Domain Name Transfer Policyicann.org/resources/transfer-policy(opens in a new tab)
• Expired Registration Recovery Policyicann.org/resources/errp(opens in a new tab)
• Uniform Dispute Resolution Policy (UDRP)icann.org/resources/udrp(opens in a new tab)

Talk to us first: most domain issues are fixed in one conversation with our domain team. If we can’t resolve it, you can submit a complaint to ICANN’s Contractual Compliance team at icann.org/compliance.